EXCELORA · EXCEL LEARNING HUB

Refund and Return Policy

This policy is intended for possible PDF notes and other digital products sold by Excelora.

Effective date: 14 October 2026

Before publishing: Keep this page as a draft until you actually offer paid products. Complete the seller identity, contact email, payment provider details, delivery method, and applicable legal requirements.

Digital Products

If Excelora offers paid PDF notes, eBooks, templates, or other downloadable products, the product page should clearly describe the product, file format, contents, compatibility requirements, price, and delivery method before purchase.

Delivery

Digital products will be delivered using the method stated on the product page, such as a download link or email. If a payment is confirmed but the download is not received, contact us with your order reference and the email address used for the purchase. Do not send full card details or security codes.

Refund Requests

Because downloadable products may be accessed or copied after delivery, refund eligibility can depend on the circumstances, the product description, payment-provider rules, and applicable law. We will review requests fairly. Nothing in this policy removes any consumer right that cannot lawfully be excluded.

Possible Reasons for Review

• Duplicate payment for the same order.
• Payment completed but the product was not delivered and the issue cannot be resolved.
• A materially incorrect or incomplete product description.
• A corrupted or inaccessible file that cannot be replaced or corrected.
• Any other circumstance where a refund is required by applicable law or is otherwise approved.

How to Request Help

Contact us through the Contact page and include your order reference, purchase date, product name, and a brief description of the issue. We may request reasonable information to locate the transaction.

Incorrect or Damaged Files

If a PDF or other download appears damaged, please contact us so we can investigate and, where possible, provide a corrected file or alternative access.

Refund Processing

Approved refunds will generally be sent through the original payment method where the payment provider supports it. The time required for the refund to appear may depend on the payment provider and bank.

Cancellation and Digital Access

Any cancellation rights or exceptions for digital content depend on the applicable law and the purchase terms presented at checkout. Do not assume that all digital purchases are automatically non-refundable.

Changes to This Policy

We may update this policy as products, delivery methods, payment options, and legal requirements change. The policy displayed at the time of purchase and any mandatory legal rights may affect a transaction.

Seller setup checklist: Add your legal seller name or business identity, working support email, delivery timeframe, payment provider's refund process, and any required local disclosures before accepting payments. Have the final wording reviewed for the markets in which you sell.

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